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ITIL V3
(Foundation Training)		 | ITIL V3 Training
(concepts covered)		 | ITIL V3 Foundation Training
(Course Syllabus)		 | ITIL V3 Foundation Certificate e-PREP
(Online preparation)		 | ITIL V3
Foundation Exam
iKompass ITIL V3 Foundation Training |Course Syllabus

iKompass ITIL V3 Foundation Certificate c-PREP (Classroom preparation)
Duration: 3 days
Time: 10:00 am to 6: 00 pm
Course Structure: 3 days Instructor led training + 30 days e-learning access + Exam
Target Audience: All IT Professionals
Language: English
Eligibility Requirements: None

Students are expected to complete all the units and activities and successfully pass the corresponding examination to achieve certification. The course covers knowledge about ICT Infrastructure which consists of all hardware-and software and computer related telecommunication components, documentation and procedures in an organization, upon which the applications (ICT-services) are built and operational.

Key to successful implementation of ITIL in an organization is having management commitment and raising awareness of ITIL with all the departments and functions. The ITIL foundation course raises awareness of ITIL and its benefits for staff and acts as a catalyst to organization wide deployment of best practices

General benefits of getting ITIL trained include application of knowledge and tools for:
Integration of business and IT-value (BIT); establish the integration of business strategy with ICT service strategy ; better use of IT investments
Improved productivity, reduced costs by more effective use of skills and experience
Improved delivery of third party services through the specification of ITIL as the standard for service delivery in services procurements
Improved IT services through the use of proven best practice processes
Improved customer satisfaction through a more professional approach to service delivery
Providing a standard approach
Course Syllabus
ITIL Course Syllabus Day 1
  • Justifying costs of improving service management
  • ITILV3 Exam (benchmark-exam)
  • Introduction to ITIL
  • Phase-1 : Service Strategy (SS)
  • Phase-2 : Service Design (SD)
  • Service Strategy & Service Design Exam Questions
ITIL Course Syllabus Day 2
  • Review of Day 1
  • Phase-3 : Service Transition (ST)
  • Phase-4 : Service Operation (SO)
  • Phase-5 : Continual Service Improvement (CSI)
  • Service Transition, Service Operation and Continual Service Improvement Exam Questions
ITIL Course Syllabus Day 3
  • Common Service Management Problems
  • ITILV3 Simulation Exam
  • Explanation on exam-questions
  • Second ITILV3 Simulation Exam
  • Explanation on exam-questions

ITIL V3 Exam tests the IT Professional,s knowledge on understanding what the business does, provide a portfolio of services that matches and supports the business services, and continually adjust to be able to react to market pressures and demands.
30 days access to ITIL V3 Foundation E-Learning

Our ITIL V3 Foundation e-PREP is an online course with over 18 hours of engaging, multimedia content. This course is an independent course in itself and is used as a primary study guide for passing the foundation exam. Created by IT experts with over 20 years of industry experience, this course uses a case study based approach to illustrate key concepts. The course at a high level contains:
ITIL V3 Foundation E-Learning
  • 20 Hours of Self Paced Multimedia content
  • 100% audio enabled
  • Sample Practice Questions
  • Illustrations and case studies
  • On screen animations to highlight key points
Click here to read about our iKompass ITIL V3 e-PREP (E-Learning Preparation)
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