Our PgMP Instructor
Singapore
PgMP, PMP, Black Belt, ITIL

Our Instructor is one of less than 400 professionals in the world with the PgMP credential. The PgMP credential distinguishes him as one of the select group of program managers who has the experience, skill and performance to oversee multiple, related projects that are aligned with the organizational strategy.

Having worked in companies like Barclays Capital, Hewlett Packard, AT&T and Star TV, our instructor brings with him the knowledge of processes that span a diverse industry segment.

In the role of a Six Sigma Black Belt at Barclays Capital, our trainer was responsible for setting up the Global Support Center focused on Level 1 and Level 2 support. He was instrumental in using program management principles to improve various service levels in response to pressing business needs.

In the role of a Program Manager for HP within the Operations division, he was instrumental in developing capabilities for improving direct sales for HP in the South East Region. This included integrating the sales applications with the order management applications.

Working for a Telecom giant, our trainer, in the role of a consultant was instrumental as a subject matter expert for applying program management principles to more than 200 million dollars worth programs.

Our trainer's experience in consulting spans 3 continents and over 15 countries including Japan, China, Sweden, Ireland, Singapore, Philippines, Indonesia, Malaysia and Germany and UAE to name a few. Working with various IT enabled services, our trainer has been instrumental for improving metrics like Handling Time, Uptime, First Time Resolution Rate, Mean Time Between Failures and Activity Based Costing.

Our trainer's key strengths include applying statistical tools to project management, lateral thinking, risk management, procurement management, cost management and quality management. He has written various articles for top project management and quality magazines. He shares a passion for program management and is one of the contributors to the Fourth Edition of the Project Management Body of Knowledge (PMBOK Guide(r) Fourth Edition.